Shipping policy

Shipping Policy

Shipping Information

Thank you for choosing StoryLight.

Every order is prepared with care. Because many of our products are printed or handcrafted specifically for you after your order is placed, production begins shortly after checkout. This allows us to offer thoughtfully made products while reducing unnecessary waste.

Processing Times

Most orders are produced within 2–7 business days before shipping.

Some products, including books and specialty items, may require additional production time depending on the fulfillment partner.

Orders placed on weekends or holidays begin processing on the next business day.

Shipping Times

After production is complete, estimated shipping times are generally:

United States: 3–7 business days

Actual delivery times may vary based on your location, weather conditions, holidays, or carrier delays.

Orders with Multiple Items

Some StoryLight products are created by different production partners.

If your order contains multiple products, they may arrive in separate shipments and at different times.

You will receive tracking information for each shipment as it becomes available.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Address Accuracy

Please carefully review your shipping address before completing your purchase.

StoryLight Home cannot guarantee replacements or refunds for orders shipped to an incorrect or incomplete address provided during checkout.

If you notice an error after placing your order, please contact us immediately. We'll do everything we reasonably can to update your order before production begins.